SNCF: GOC 2.0 architecture audit

Critical architecture audit

Audit the architecture of the GOC 2.0 programme (operational traffic management) according to TOGAF, identify critical risks and propose a prioritised action plan.

End-to-end observability

Instrument the 82 application services with Dynatrace + OpenTelemetry to obtain complete visibility over data flows, traces, logs and production metrics.

Root Cause Analysis

Set up a continuous RCA capability combining Dynatrace traces and architecture expertise, to resolve critical rail traffic incidents in a lasting way.

Application services instrumented with Dynatrace + OpenTelemetry.

Volume of time-series traces processed each day on the GOC 2.0 programme.

Average Root Cause Analysis time on critical incidents.

National rail traffic maintained with no degradation of SLAs.

Data, applications and infrastructure covered by the TOGAF audit.

Duration of the audit, instrumentation and RCA roll-out.

Validated action plan

A complete action plan validated by the SNCF technical management, covering the 3 layers (data, applications, infrastructure) and prioritised by impact on national rail traffic.

End-to-end observability

82 services instrumented with Dynatrace + OpenTelemetry, complete visibility over data flows and traces: no more blind spots in diagnosis.

Continuous RCA

An operational RCA capability with automatic correlation of traces, logs and metrics. The average RCA time drops from several days to a few hours on critical incidents.

Anticipated anomalies

AIOps Davis identifies subtle anomalies before they become incidents: proactive detection of degradations that would previously have been invisible.

Durable architecture

TOGAF recommendations implemented progressively, transforming the GOC architecture to make it more resilient and easier to evolve over time.

Traffic maintained

Throughout the programme, national rail traffic is maintained without any degradation of SLAs: the audit and RCA do not affect operations.