Enedis: Cinké Évolution
Data Visualisation management of interventions on the Enedis network and customers.
A foundation of 42 Power BI dashboards refreshed every 15 minutes to manage load, incidents and SLAs in real time across the whole national scope.
Project Context
Enedis manages a considerable national base of technical interventions, spread across 8 Regional Divisions. Without a unified management tool, each Regional Division used its own spreadsheets and reports, making national consolidation tedious.
SLA management was carried out by daily batch, with no visibility of ongoing deviations. Load redistributions between neighbouring Regional Divisions were laborious and seasonal peaks were absorbed with no anticipation.
The challenge: create a Power BI Data Visualisation foundation managed in real time, with a refresh under 15 minutes, proactive alerting and the ability to dynamically redistribute load across the entire national territory.
Strategic Objectives
Intervention management
Build an agile tool for scheduling and preparing interventions for the Regional Divisions, covering both interventions on the electricity network and those with customers.
Data Visualisation
Provide Enedis managers with 42 Power BI dashboards refreshed every 15 minutes, to manage load, incidents and SLAs in real time across the entire national scope.
Continuous SLA management
Guarantee continuous SLA management with proactive alerting on deviations, dynamic load redistribution between Regional Divisions and anticipated capacity planning for seasonal peaks.
Solutions Delivered by Adservio
Adservio deployed a Data team (Data Engineer, BI Developer, Architect, Power BI Coach) over 18 months.
Data architecture
Design of the data architecture: ingestion of intervention and incident events, Snowflake storage, a Power BI semantic model dedicated to the network business.
Power BI dashboards
Development of 42 Power BI dashboards covering: load per Regional Division, ongoing incidents, technician capacity, service quality and contractual SLAs, each dashboard powered by optimised DAX.
Real-time streaming
Setting up streaming pipelines to propagate field events to the dashboards, with a freshness target of under 15 minutes across the entire scope.
Power BI enablement
Training Enedis management teams on Power BI, creating standardised templates and running a Power Users community to sustain the autonomy of the Regional Divisions.
SLA and alerting
Configuration of proactive alerting on SLA deviations (load above 90%, rising incidents, degraded quality) with automatic manager notification and redistribution workflows.
8 Regional Divisions,
one continuous view in under 15 minutes.
42 Power BI dashboards fed by streaming, proactive alerting on SLA deviations, dynamic load redistribution: field data becomes a management lever for Enedis managers.
Results
A management foundation deployed for the 8 Regional Divisions.
Indicator refresh across the entire national scope.
Unified national coverage across network, customers, quality and SLAs.
Enedis managers enabled on Power BI, with an active Power Users community.
ROI measured thanks to efficiency gains and reduced manual reporting.
Contractual SLAs tracked in real time with proactive alerting on deviations.
Impact
42 Power BI dashboards
A management foundation deployed for the 8 Regional Divisions, covering all business dimensions (network, customers, quality, SLA) with a refresh every 15 minutes.
Continuous SLA management
Contractual SLAs tracked in real time with alerting on deviations. Regional Division managers manage by exception, with a significant time saving on weekly reporting.
Dynamic redistribution
The ability to redistribute load between neighbouring Regional Divisions during a peak, with immediate visibility of the target load and the available capacity of technician teams.
Data enablement
+150 Enedis managers trained on Power BI, an active Power Users community, and visualisation standards shared beyond the initial project.
Capacity planning
Anticipation of seasonal peaks (heatwave, storm, winter) with predictive models and mobilisation plans prepared in advance by the Regional Divisions.
ROI < 18 months
Return on investment measured in under 18 months thanks to the gain in operational efficiency and the reduction of time spent on manual reporting.
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Power BI, streaming pipelines, proactive SLA alerting: let's discuss your Data Visualisation challenges for Utilities. An Adservio expert gets back to you within 24h.